Tenants report, you triage, contractors deliver. Every ticket scoped, photographed and signed off. Audit trail built in, no WhatsApp threads.
Tenants submit maintenance requests through the portal with a description and photos. Requests arrive in a structured queue, not as messages that need to be decoded and re-entered.
Each request is assigned to a team member or contractor. The status moves through a clear workflow: Open, Assigned, In Progress, Resolved, Closed. Every update is logged.
The full maintenance history for each unit is stored against the unit record. When a tenant reports the same issue twice, your team can see the previous work, who did it, and when.
Tenants can follow the status of their own requests in the portal. They do not need to call to find out if anyone is coming. When the status changes, they see it.
Every status change, note, and update is timestamped and attributed. If a request stalls or a dispute arises, the full record is there. No relying on memory or reconstructing a thread from messages.
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